At Electricaldiscountuk.co.uk in the event of a product being faulty when delivered simply call their customer service department on 01282 818472 or e-mail on customerservice@electricaldiscountuk.co.uk and they will arrange for the faulty item to be collected and a replacement item to be dispatched. Faulty items need to be returned for verification by one of their qualified engineers before they will send a replacement. If the item is found not to be faulty they will return it & charge the cost of the carriage to yourself. In the instance of portable items i.e. Mini Disc Players/Recorders, which they dispatch by the postal service, you will need to dispatch the item back to them before they can dispatch a replacement item. Alternatively, you may cancel the order and all monies will be refunded. They advise that you should keep all packaging for a minimum seven days from receipt of the item(s) as should a fault develop during this period you will need the packaging for returning the item. The onus is on yourself to ensure that any returned item(s) is suitably packed. Packing an item(s) in packaging not designed for the item(s) can result in damage to the item(s) for which they would need to make a charge, once they have assessed the damage. |